AT&T in Ottawa, IL Closed now

Reviews about AT&T

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  April 22, 2020, by Thom Brady
  My fiancee and I decided to put me on her current AT&T cell phone account. So basically we we're just adding an extra line. The female employee at this location screwed up an added another account to my fiancee's name. Cut to 2 months later and unbeknownst to us we're in collections because we supposedly didn't pay the bill ( one we didn't know about ). So we talked to a manager at two different stores ( Ottawa and Morris IL) who were supposed to take care of THEIR mistake and did not. So now here we are and I've talked to 10 different people, all promising to fix this and not doing so. Hours on the phone, time traveling to the store to resolve only to be treated horribly, as if we were lying. Being hung up on and LIED to several times by "Customer Service" representatives. Then tossed around from department to department. I switched from a very reliable and very customer friendly Verizon for this garbage treatment? Supposedly this will be corrected in 3 days ( a common AT&T Customer Service Lie to get you off the phone quicker, but we shall see) I will be finding out how to get in touch with corporate as we deserve to be compensated for the time and pain we've been put through. I will be dropping AT&T and Direct TV as soon as possible due to this HORRIBLE HORRIBLE HORRIBLE customer service.